NAMES ON EARTH Refund Policy

1. A one-time purchase

Payment purchases one moderated digital name entry and its supported sharing features. There is no subscription. This policy does not restrict mandatory cancellation, refund, conformity or payment-dispute rights under applicable law.

2. Fourteen-day voluntary refund window

You may request cancellation and a full refund within 14 calendar days after payment, even if publication or a download has already occurred. Email support or use your private management flow to identify the order. No particular wording is necessary; a clear request to cancel is sufficient. After an approved full refund, the public entry is removed and new asset downloads stop.

This voluntary window avoids relying on a digital-content waiver. We do not treat the ordinary publication checkbox, immediate publication or a download by itself as a waiver of a statutory withdrawal right. Where a longer statutory period, prescribed cancellation form or additional information is required, applicable law prevails.

3. Problems, rejected entries and incorrect charges

If a verified payment is captured but we cannot publish an eligible entry, we will offer a reasonable correction/retry or a full refund. You do not have to accept a substitute service where the law entitles you to cancellation. If we reject an entry after taking payment and will not provide the purchased service, we will refund that entry unless a specific lawful reason requires a different outcome.

Report duplicate charges, materially incorrect delivery or a service defect promptly. We will investigate, correct or refund as appropriate. Separate deliberately purchased entries with the same name are not automatically duplicate charges. Download-queue or email delays alone do not necessarily mean publication failed, but persistent failure to provide an included feature remains eligible for review and any legally required remedy.

4. Requests after the voluntary window

After 14 days, change of mind, voluntarily removing an otherwise correctly supplied entry, changed social preferences or disappointment about traffic/highlighting does not automatically entitle you to a voluntary refund. We will still assess undelivered services, defects, misleading descriptions, our minimum hosting commitment and all mandatory legal rights. There is no lifetime-hosting promise unless expressly stated in the applicable purchase commitment.

We may investigate suspected fraud or repeated misuse of the voluntary offer and decline a discretionary refund outside mandatory rights where lawful. We will not use suspected abuse as a blanket reason to deny legally required refunds or prohibit valid payment disputes.

5. Request and processing

Provide the purchase email and order, entry or transaction reference if available. Never send your PayPal password, complete card details or private management token in public. We may verify authority proportionately; a missing reference alone does not invalidate a request that we can reasonably identify.

We aim to acknowledge requests within five business days and issue approved refunds promptly, within any applicable legal deadline. Where a statutory withdrawal deadline applies, we follow it; our internal review does not extend it. Refunds go back through the original payment method. The time until funds appear depends on PayPal and the funding provider; we cannot guarantee the bank's posting date. We do not deduct our ordinary processing fees from a full refund owed under this policy. Exchange-rate differences or charges imposed independently by your provider may be outside our control, subject to applicable law.

6. Effect on entries and disputes

A confirmed full refund removes the associated entry from public display. A partial refund or open payment dispute may temporarily hide an entry while the case is reconciled; we will assess restoration or removal consistently with the resolution, your instructions and applicable rights. Private financial and dispute records may remain as explained in the Privacy Notice. Entry numbers are not reassigned, and copies already downloaded or shared externally cannot be remotely deleted.

You may contact PayPal or your funding provider using their applicable dispute procedures. Their eligibility rules and deadlines are separate from our voluntary refund window. This policy does not promise that every transaction qualifies for PayPal protection and does not override a provider's decision or mandatory law. We will avoid duplicate refunds for the same payment by reconciling any existing reversal or dispute.